This website is owned and operated by Neutral Instinct ABN 16 122 704 313. Your privacy is very important to us and we will always act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared.
Our commitment to privacy
We will always handle your personal information securely and carefully. We will only use your personal information with your consent and when it is necessary for us to deliver you a service or perform other business functions and activities. We will not use your personal information for purposes unrelated to the services we provide.
What we collect
The type of personal information we collect is dependent on the type of service or interaction you wish to receive. Personal information we collect may include: your name, address, phone and other contact details (fax, email etc), date of birth, gender, merchandise information (purchases, orders etc), method of payment. Sometimes we will also collect other personal information, such as where you shop or what your interests are, so that we can improve our service and product offering to you. You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information, products, or services. We do not store your credit card details in any way; they are secured by a 128 SSL encryption and transmitted to our payment processing provider.
How we collect personal information
The personal information we collect is supplied directly by you through our website. For example, the details you provide us when you place an order, open an account, subscribe to our emails, join a mailing list, enter a competition, submit an enquiry, or provide feedback to us. Where we wish to collect personal information about you via the internet, we will expressly ask you for that personal information and explain the purpose for which we are requesting the personal information (e.g. to add you to a mailing list).
Why we collect personal information
We collect personal information for a number of reasons, including to: deliver and improve the products and services that we offer you, to complete other transactions with you or on your behalf, to protect against fraud or theft, to provide offers and promotions that we consider may be of interest or benefit to you, and to generally provide you with a premium customer experience. We will only collect personal information that is necessary for our functions and activities. We will generally only use your personal information for purposes related to the purpose or purposes for which the information was collected, or where you have consented to the use.
Who we share it with
Your personal information will be held by Neutral Instinct. We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date. We do not intend to sell your personal information to other parties.
However, we will often need to pass your personal details, such as your name and address, to companies who perform part of our service delivery, for example, organisations such as postal service providers. We may otherwise use or disclose your personal information with your consent (or if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure) or where required or authorised by law, which may include:
Emergency situations and assisting law enforcement agencies
Accessing and updating your personal information
Where we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers, or others.
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional correspondence from us, please let us know by clicking on the “unsubscribe link” at the bottom of any of our communications.
We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information.
We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.
To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ It is important for you to protect against unauthorised access to your password and your computer.
Ensure you sign out when you have finished visiting our websites especially if you have accessed the websites from a shared computer.
We will not knowingly collect information from any unsupervised person under the age of 18. If you are under 18 years of age you must not submit any personal information to us unless you have the consent of, and are being supervised by, a parent or legal guardian.
All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.
If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns regarding what was said or done. You will also receive an acknowledgment from us within 7 days confirming receipt of your complaint.